FAQ

How long does shipping take?

We process orders within 24 hours. Delivery typically takes 5–10 business days.

Do you offer free shipping?

Yes, we offer free shipping on all orders.

What is your return policy?

We offer a 14-day return policy. Items must be unworn, unwashed, and in original condition with tags attached.

How do I start a return?

You can reach us at support@velouraantwerp.com or through our contact page. Our team will get back to you within 24 hours.

What is the quality of your clothing?

We carefully curate every piece in our collection. Each item is selected for quality, fit, and style — so you always get what you see.

How often do you add new styles?

We add new arrivals every week. Follow us on Instagram to be the first to know about new drops and exclusive offers.

Can I change or cancel my order?

We can usually update or cancel orders within 12 hours of purchase. After that, your order may already be in processing.

What payment methods do you accept?

We accept major credit and debit cards, iDEAL, and other secure local payment methods available at checkout.

How can I track my order?

Once your order is dispatched, you’ll receive a tracking number by email. You can follow your shipment anytime through the “Track Your Order” page in our menu. Tracking updates may take 24–48 hours to appear after shipping.

How do I find my size?

Each product page includes a detailed size guide. If you prefer a looser fit, we recommend choosing one size up.

Do your clothes run true to size?

Most of our pieces run true to size. Any exceptions are noted in the product description. When in doubt, check our size guide or contact us.